Sunday | November 19, 2017
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Simply Cloud is a provider of cloud computing services, including SaaS VoIP, desktops, servers and exchange

VoIP Features

Our Hosted VoIP solution includes a range of enterprise features to give you all the functionality you require in a telephone solution, below is a list of our more widely used features you can download a full feature list here.

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Abbreviated Dial

This feature lets a user create, manage and use a personal speed dial list of up to 100 entries

that is activated using a star code (*3), plus a two digit code. For example, if a phone number

has been abbreviated to 55, then the user would dial *355

Call Block
eAllows users to permanently reject incoming calls from a specific, pre-defined incoming number
Call Forwarding
Allows user to designate a unique call forwarding procedure to a specific, pre-defined incoming number
Call Waiting
Lets a user receive and answer a call on the same line that is currently busy. If desired, the user can then use a feature button to switch back-and-forth between the two calls
Conference Calling

• On-demand or ad hoc - Users can create conferences using PPM’s one-step conferencing,

feature buttons or star codes within parameters set by system administrators.

• Meet-Me - Authorised users can reserve conference ports for a specific date and time when

users, who have been provided with the proper telephone numbers and passwords, can call in

and join the conference.

Do Not Disturb

The Do Not Disturb feature allows a user to block incoming calls and still be able to make calls and use other telephone features. When the feature is activated, incoming calls are handled in one of the following ways:

• Voicemail, if the user has a voice mailbox.

• The Do Not Disturb destination programmed for that user in the Service Administrator.

• If no action has been taken, the caller hears busy.

Group Speed Dial
This feature provides capabilities beyond those provided by speed dial buttons and the Abbreviated Dial feature. With Group Speed Dialling, a customer partition has a common speed dial list of up to 1,000 entries. Creating and managing the speed dial list is supported at the enterprise and system administrator level
Hold
This feature lets a user place a call on hold. While a call is holding, the associated line is occupied by the holding party and it cannot be used for any other purpose. (To place a call on hold and free the line, the user can use Call Park, mentioned earlier.) After the party is on hold for one minute, the system rings the associated line to remind the user that the party is holding.
Hunt Groups

Calls are directed to groups of users for increased call coverage. Five different methods are used to distribute calls within a hunt group:

• Top-To-Bottom

• Bottom-To-Top

• Longest Idle (aka Universal Call Distribution)

• Round Robin (aka Circular)

• Ring All

Intercom
The Intercom feature allows users to make extension-to-extension intercom calls between IP telephones with speakerphones. To use this feature, the user presses the Intercom button and dials the desired extension number. The system automatically turns on the called party’s speakerphone with two fast beeps to identify the call as an intercom call and the two parties can then converse. NOTE: If the called party has a Cisco 7960 telephone, the user will have to pick up the handset to carry on a conversation
Priority Call
The call screening feature allows users to designate specific callers as important enough to ring through to their telephone even if they have Do Not Disturb activated. A different ring tone is provided for calls assigned the priority call option
Transfer
The Call Transfer feature lets a user transfer a call to another internal extension or external number.
Voice Mail & Unified Messaging
Allows one-button access to voicemail, also accessible via direct dial and webportal
TAPI and PC Integration
Provides a desktop application compatible with Microsoft’s Telephony Application Programmer’s Interface (TAPI). This compatibility allows users to dial phone numbers from Outlook.